Shipping & returns
The same products our barbers use behind the chair, packed by hand at our facility on Bee Ridge Road in Sarasota. Here is how shipping works, and how we make it right if something is not.
- Ships in 1–2 daysOrders are packed at our facility Monday to Friday and leave with tracking.
- U.S. deliveryUPS and USPS to addresses in the United States. Rates are the carrier’s, with no markup.
- 7 & 14-day returnsUnopened grooming products within 7 days. Unused tools and equipment within 14 days.
- Made rightDamaged, faulty or wrong? We replace or refund it, shipping included.
Order processing
We pack every order by hand at our facility on Bee Ridge Road. Orders placed Monday to Friday usually ship within 1–2 business days. Orders placed on a weekend or a federal holiday go out the next business day.
You will get an email when your order is placed and another with tracking when it ships. During the holidays and big sales, packing can take a day or two longer.
If we cannot ship your order in the time we have told you, we will email you before that date with a new shipping date and the choice to cancel. If you cancel, we refund you in full within 7 business days.
Shipping options & rates
We ship to addresses in the United States. Shipping is calculated at checkout by UPS and USPS from your order’s weight, box size and destination, and we charge exactly what the carrier charges, with no markup. Any free-shipping offer will be shown at checkout.
| Method | Typical delivery once shipped | Good to know |
|---|---|---|
| USPS Ground Advantage | 2–5 business days | Usually the most affordable. Delivers to P.O. boxes. The only option for cologne, aftershave and aerosols. |
| USPS Priority Mail | 1–3 business days | Delivers to P.O. boxes. Not for cologne, aftershave or aerosols. |
| UPS Ground | 1–5 business days | Street addresses only. Not for cologne, aftershave or aerosols. |
| UPS 3 Day Select | 3 business days | Street addresses only. Not for cologne, aftershave or aerosols. |
| UPS Next Day Air | Next business day | Street addresses only. Not for cologne, aftershave or aerosols. |
Delivery times are the carriers’ estimates and start once your order ships, not when it is placed. Weather and carrier delays are outside our control, but we will always help you track a package down.
Cologne, aftershave & aerosols
Colognes, alcohol-based aftershaves and skin treatments, and aerosol sprays and foams are regulated as hazardous materials for shipping. Carrier and federal rules don’t allow them on planes, so when your order includes one of them:
- Those items ship by USPS Ground Advantage only. It’s the only option checkout offers for them, and each product page tells you when this applies.
- We can’t send them to APO/FPO/DPO addresses, U.S. territories, or the Alaska ZIP codes that USPS serves only by air. If an order can’t ship, we will contact you and refund those items. They are always available in person at American Shave.
- Deliveries to Alaska and Hawaii travel by ground and sea, so they take longer.
- If your cart mixes them with other products, checkout may split it into two orders, each with its own confirmation email and tracking. Larger orders may arrive in more than one box, because carriers limit how much can go in each package.
Need the rest of your order fast? Choose an air option for the other products and let the cologne follow by ground.
Tracking, delays & lost packages
Every order ships with tracking, sent by email the day it ships. If your tracking has not updated for several days, or it shows delivered and you cannot find the package, check with neighbors and around your door, wait one business day, then contact us.
Your order is our responsibility until the carrier delivers it. Let us know within 14 days of the expected delivery date and we will work with the carrier for you. If the package is lost in transit, we will send a replacement or a full refund.
Please double-check your address at checkout. If a package is returned to us because the address was incomplete or wrong, we will ship it again once you confirm the address (new shipping charges apply) or refund the products.
Damaged, faulty or wrong items
If something arrives damaged, does not work, or is not what you ordered, email or text us within 7 days of delivery with your order number and a photo. We will send a replacement or a refund, and we cover the shipping both ways. You do not need to send the item back unless we ask.
Returns
You can return products bought online within these windows, counted from the day your order is delivered:
- Grooming products: 7 days. Hair, shave, beard, skin and body products and fragrance must be unopened and unused, with seals intact, in their original packaging. For everyone’s health and safety, we can’t take back anything that has been opened.
- Tools and equipment: 14 days. Clippers, trimmers, shavers, razors, brushes, combs, stands, mugs and strops must be unused and complete, in their original packaging with all parts and paperwork.
What we cannot take back
- Opened or used grooming products and fragrance.
- Tools that have been used. Clippers, trimmers and shavers are covered by the maker’s warranty, and we are glad to help you with a claim.
- Gift cards, and anything marked final sale.
Damaged, faulty or wrong items are always made right, as explained above. If a product just doesn’t suit you, talk to us: our barbers will happily help you find a better match.
Return by mail
- Email or text us your order number and what you would like to return, within the return window. We will reply with the return address.
- Pack it securely and send it with tracking. Return shipping is paid by you, unless we made a mistake. Cologne, aftershave and aerosols can only go back by ground, so ask us first and we will explain how to pack them.
- We will email you when it arrives.
Return in person
Bring the product and your order number (or the receipt email) to the American Shave front desk at 2325 Bee Ridge Road, Sarasota, during opening hours: Monday to Saturday 9am–7pm, Sunday 10am–5pm. There is no shipping to pay this way.
Refunds & exchanges
We refund returns to your original payment method within 3 business days of receiving and checking them. Your bank may take another 5–10 business days to show it.
Original shipping charges are refunded only when the return is because of our mistake or a damaged or faulty item. We never charge a restocking fee.
The quickest way to swap a product is to return it for a refund and place a new order, or to exchange it in person at American Shave the same day. If you choose store credit instead, it never expires and carries no fees.
Changes & cancellations
Need to change your address or cancel? Call, text or email us as soon as possible. We can change or cancel an order until it ships. After it ships, it can be returned under this policy.
Contact
American Shave Inc.
2325 Bee Ridge Road, Sarasota, FL 34239
(941) 993-1703 (call) · (941) 491-1177 (text) · info@americanshave.com
These terms apply to orders placed on americanshave.com. Products bought in person at American Shave follow the refund policy posted at the front desk.